Who we are

Suggested text: Our website address is: http://ruchidessertsandbakery.com.

Terms & Conditions

These Terms and Conditions apply to Ruchi desserts and bakery regardless of how you have access to our Website whether it is via the computer, mobile, tablet or other applications. 

These Terms and Conditions WE consider to be valid for the purpose of ours and your rights and responsibilities. you are advised to review these Terms and Conditions on a regular basis for any changes we make. 

Our Guarantee:

Ruchi desserts and bakery provides a professionally natural desserts baked and delivered with a 100% customer satisfaction guarantee.
we are honored that you have chosen us to satisfy your sweet cravings. We guarantee that the flavors, size, and ingredients will meet your expectations. If you are not satisfied with our product(s) please  contact us via e-mail at….
or call us on…. within Egypt.

Payment and confirmation

We advise you to check your personal information before clicking the confirm and pay button. This is to ensure all your details are correct and you are satisfied with your order. 

Delivery:

Our products will be ready at your doorstep within maximum 24/7. The delivery time for the customized cakes will be confirmed two days before your event date.
The Client must prevent any obstacles that may hold the delivery. In the case of delivery complications, it may be necessary to reschedule the delivery time. If the client or client representative is not available to receive the delivery, A re-delivery fee will be required at the time of receipt of goods and services. 

If there will be a significant delay in delivering your order, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will attempt to deliver your order as quickly as possible when the conditions permit.  

Refund Policy:

 All products are the responsibility of the customer once it is delivered. Regarding the customized cakes, refund requests due to decorating style, color shade or general decoration design will not be considered. We only give refunds if the product does not meet the flavor, size, and general description.

Please note, we taste our cakes daily to insure the highest quality. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least an hour before serving. Be informed, we cannot control changes in texture or changes in color or shape due to weather conditions that may impact the flavor, overall design, or texture of the cake to some degree.